Roux Support

Need help with Roux? Check the FAQ below or get in touch.

Contact Us

Email Support

We typically respond within 48 hours.

FAQ

How do I import a recipe from a website?

Tap the + button on the Recipes tab, select "Import from URL", and paste the recipe link. Roux will extract the recipe automatically.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to Settings > Apple ID > Subscriptions on your iPhone to manage or cancel.

What's the difference between Pro and Pro+?

Pro includes unlimited recipes, meal planning, pantry tracking, and 75 AI interactions per month. Pro+ adds unlimited AI interactions.

What is Bring Your Own Key (BYOK)?

You can use your own OpenAI or Anthropic API key for AI features on any plan, including Free. Your key is stored securely on your device and never sent to our servers.

Where is my data stored?

All your recipes, meal plans, pantry items, and shopping lists are stored locally on your device. We do not have access to your data.

I lost my recipes after reinstalling. Can I get them back?

Since data is stored locally, deleting the app removes all data. We recommend keeping important recipes backed up.

Contact

For any other questions, email us at roux@dillonrossman.com.